Help & Support FAQs
Welcome to our Help & Support FAQs page, where you'll find answers to common questions about our services. Whether you need information on ordering, shipping, returns, or customization, we've got you covered. For additional assistance, feel free to contact our customer support team.
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General Information
What is MostPix?
MostPix is a custom print company specializing in high-quality canvas, acrylic, and aluminum prints.
How can I contact customer support?
You can contact our customer support team through our Contact Us page.
What are your business hours?
Our business hours are Monday to Friday, 9 AM to 6 PM.
Do you offer gift cards?
Yes, we offer gift cards available for purchase on our website.
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Ordering
How do I place an order?
To place an order, select your product, customize it, and proceed to checkout.
Can I change my order after it's been placed?
Changes to orders can be made within 24 hours of placing the order by contacting customer support.
What payment methods do you accept?
We accept major credit cards, PayPal, and Apple Pay.
Is there a minimum order amount?
No, there is no minimum order amount.
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Customization
What customization options are available?
You can customize the size, style (canvas, acrylic, aluminum), and add frames or mounting options.
Can I see a preview of my custom print?
Yes, use our live preview tool to see exactly how your custom print will look.
What image formats do you accept for uploads?
We accept JPEG
What resolution is recommended for image uploads?
We recommend a resolution of at least 300 DPI for best results.
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Shipping
How long does shipping take?
Shipping typically takes 3-7 business days, depending on your location.
Do you offer international shipping?
Not yet, we are currently in the process of expanding our shipping range.
How can I track my order?
You will receive a tracking number once your order has shipped.
What should I do if my order is lost or stolen?
Contact the shipping company with your tracking number. If they are not helping, please contact us for further assistance.
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Returns and Refunds
What is your return policy?
Returns or refunds are available within 7 days of receiving the item, under certain conditions. Please visit our return & refund policy page for more information.
Can I get a refund for a custom product?
Refunds for custom products are only available if there is a manufacturing defect or error on our part.
How do I request a refund?
Contact our customer support team with your order details and reason for the refund request. Must have your order number to be eligible.
Are shipping costs refundable?
Please note that shipping costs are not refundable. We strive to ensure your satisfaction, so if you have any concerns about shipping, feel free to contact us.
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Product Information
What materials do you use for prints?
We use high-quality canvas, acrylic, and aluminum for our prints.
Are the prints durable?
Yes, our prints are designed to be durable and long-lasting.
Can I order a print without a frame?
Yes, you can choose the "Print Only" option during customization.
Do you offer any guarantees on your prints?
We guarantee high-quality prints and offer refunds or replacements for any manufacturing defects.
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Image Quality
What if my uploaded image is blurry or pixelated?
We do not offer refunds for blurry or pixelated images. It is the customer’s responsibility to provide a high-quality image.
How can I ensure my image is high-quality?
Use a high-resolution image with at least 300 DPI and ensure it is clear and well-lit.
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Additional Services
Do you offer bulk order discounts?
Yes, we offer discounts for bulk orders. Contact customer support for more details.
Can I get a custom size print?
Yes, we offer custom sizes upon request. Contact us for more information.
Do you provide installation services?
No, we do not provide installation services, but we do offer guidance on how to install your prints.
How do you ensure the prints are not damaged during shipping?
We use extra padding and secure packaging to ensure your prints arrive in perfect condition.
Customer Support
If you have any other questions, please feel free to contact our customer support team through our Contact Us page. We're here to assist you and ensure your satisfaction with every purchase.